FAQ

► My order went through and I have been charged, but I did not receive an email with my login details to access my purchased courses, what should I do?

Please email LMSsupport@hbi.org directly. Please provide your order #, First Name, Last Name, and email address. One of our team members will be happy to resolve this issue as fast as possible.

► How do I access my courses once I have purchased them?

Please check your email inbox and/or spam folder if necessary for a separate email from HBI with instructions on setting your password. Once you have an account set up you will need to log in at hbi.litmos.com. After logging in you should see all your available courses. If you do not see the expected courses, please contact LMSsupport@hbi.org immediately.

► How do I reset my password on the HBI online store?

Store accounts are optional, but accounts in our Learning Management System are required (see "How do I reset my LMS password to access courses" below). You will only have a shop account if you chose  to save your information during checkout. If you need to reset your password please visit https://shop.hbi.org/account/login and click on the 'reset password' link. You will recieve an email with instructions.

► How do I reset my LMS password to access courses?

Navigate to the Litmos login page at hbi.litmos.com then click the "I've forgotten my username/password" link and follow the on screen instructions. You can also click here to download a guide to help you with the process.

► Can I access my purchased courses from my mobile device?

Yes you can access your courses on your mobile device by downloading the SAP Litmos Mobile App on your Apple or Android device.

For Apple iPhone
1. Open Apple Store on your Apple device and search for SAP LITMOS TRAINING.
2. Click Install.
3. When prompted enter hbi (all lower case) as your domain.

For Android Phones
1. Open Play Store on your Android device and search for SAP LITMOS TRAINING.

2. Click install.
3. When prompted enter hbi (all lower case) as your domain.

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